FAQS

How is trelvion.shop different from other sites?

Unlike most online retailers out there, we are customer focused and work hard to serve you with the best deals.

We can guarantee you:

  • Quality products
  • Swift delivery
  • Lowest prices

Where do you provide shipping to? 

We provide shipping to the United States, Canada, Australia, and Europe

How much is shipping?

  • Free Standard Shipping for all orders over $50
  • Standard shipping is $6
  • Express Shipping can be applied on your order, with a shipping rate of $12

*Please note that Express Shipping cannot be used when you are using a PO box address.

How long does it take to receive my products?

Delivery usually takes 1-2 weeks. You can contact our customer service or you can send an email directly to jerry12980@outlook.com.

Please note that our phone line cannot be used for cancellation requests.

What method of payments are accepted?

We accept PayPal and all major credit cards as secure payment methods.

How do you ensure the quality of your product?

We have a dedicated sourcing team that works directly with selected manufacturers abroad.

We test everything before we send it to you.

How to order?

  1. Open the product page for the product(s) of your choice
  2. Select the quantity, color, size and plug type of the product(s) that you would like to order and click “Add to Cart”
  3. Click "Check Out" in the pop-up window.
  4. In the following page, fill in your information (Email, Name, Shipping address) and click "Continue to Shipping Method"
  5. Click "Continue to payment method" on the next screen
  6. The last step is to enter your payment information and click "Complete Order" to finish the transaction and place your order with us.

How can I track my order?

By creating an account on our website, you will be able to view your order information anytime you want.

Simply login and check your account page, here you will find the tracking information for your order (located in your order history)

When will I receive my order confirmation?

An order confirmation email will be sent to the address used to place the order, only moments after your order has been completed.

If you did not receive an order confirmation email, you may have mistyped your email address.

Some email providers may mark our emails as spam or completely block them.

We suggest that you also check your spam folder if our emails are not shown in your inbox.

Please make sure to add our emails to your safe list.

You can also contact our customer service for support if needed.

Refund & Replacement Policies

If you received an item that is damaged or faulty we will happily replace the item at no additional cost to you. Please contact us within 14 days after receiving yours.

We can only offer you replacements if it falls under below criteria:

Items are faulty – damaged/broken or soiled upon arrival.
Parcels that are lost in transit.

Note: Please ensure that all the information you have provided is correct before submitting your order to prevent losses in the mail or other mishaps from happening.

Cancellations

You may request a cancellation within 24 hours of purchase. Otherwise, you will receive a partial refund as we have already started the shipping process. Please be sure to thoroughly read our descriptions and processing times.